Customer Journey Owner (m/f/d)

Competencies: Collaborates; Ensures Accountability; Finding effective solutions; Strengthening ownership

As one of the leading insurance companies, we know that together we can achieve more. At UNIQA, we are therefore the community for a better life. We use our individual skills to shape the future together. Tell us about your strengths and apply as a Customer Journey Owner (m/f/d) 

Be part of Team Customer Retail & Corporate and shape the experience of UNIQA’s customers in Austria. We are starting our new Customer Journey Management to drive our guiding principle "Customer first" and work towards the future omni-channel experience. Join our mission!
 

What to expect: 

• Define the strategy and vision for the assigned customer journeys in line with customer needs and the organization’s wider strategic objectives.
• Identify, prioritize and eliminate customer pain points across all touchpoints; obtaining buy-in and support from cross-functional stakeholders.
• Work with experts from various fields (Customer Intelligence, Data Analytics, User Experience, Digital Solutions, Sales etc.) to understand if the journey/experience meets customer expectations and delivers the desired business outcomes.
• Report the progress of initiatives and communicate outcomes to managers and c-level.

What we expect: 

• Passion for understanding customer needs and delivering exceptional user experiences.
• Experience with leading complex projects with a focus on outcomes and value delivery for both customers and the business.
• You are familiar with CX methods and tools (journey mapping, satisfaction metrics etc.) and have worked in agile teams
• Relevant work experience (at least 5 years) within the field of Customer Experience, Process Management, Business Strategy or similar.
• You can work with a multitude of stakeholders and harness buy-in for key priorities.
• You are fluent in German and English with excellent verbal and written communication skills and the ability to clearly convey objectives, progress and outcomes.
   

Benefits: An onboarding plan, welcome events and a buddy system will give you the best possible start; A discounted DO&CO canteen is available to you in the office, and you will also receive financial support for meals if you work from home; A modern & bright office with break areas in the heart of the city as well as modern IT equipment provide a good environment; Discounted insurance and a company subsidy provide security. Additionally vouchers for supermarkets, perfumeries, furniture and hardware stores and much more can be purchased; Flexible working hours and short core working hours allow you to have a flexible working day; Marriage and birth grants; Possibility to work from home and a financial starter package for individual use; Remote work within the EU: Work up to 20 days a year from an EU country of your choice; Vaccination campaigns, check-ups and blood donation campaigns are offered on site on an ongoing basis. Free & anonymous coaching sessions for personal and professional challenges; We offer various training opportunities to help you grow professionally and personally; Whether it's a summer party, an after-work get-together on the roof terrace or punch in winter - there are many opportunities to network and celebrate