Head of Group Claims Management (m/w/d)

Competencies: Ensures Accountability; Action Oriented; Drives Vision and Purpose; Finding effective solutions; Instills Trust; Strengthening ownership

As one of the leading insurance companies, we know that together we can achieve more. At UNIQA, we are therefore the community for a better life. We use our individual skills to shape the future together. Tell us about your strengths and apply as a Head of Group Claims Management (m/w/d) 

What to expect:

• You support the development and operationalization of the claims & anti-fraud strategy within UNIQA Group with a special focus on its implementation for the Austrian business unit.
• You ensure a strong governance by defining and setting the relevant Group policies and standards and its translation into effective practice in Austria
• You collaborate closely with stakeholders across UNIQA Group on strategic initiatives, driving digitalization, automation and AI transformation in the claims area
• You take responsibility for the operational claims management in Austria and continuously evolve it with a focus on efficiency and innovation
• You actively contribute to the integration of AI and innovative technologies into claims processes to improve customer experience and operational excellence
• You support the Head of the department in budget & resource planning and steer and monitor the team accordingly
• You act as an inspiring coach, fostering talent, supporting development and ensuring sustainable team growth

What we expect:

• You have a completed study and long-term experience in insurance with focus on non-life claims.
• You have experience in leading large as well as international teams on a functional basis
• You have strong project & process management skills.
• Knowledge in the area of digitalization and automatization incl. innovative techniques (like AI, machine learning, etc.) with focus on non-life insurance are an additional advantage.
• You have strong analytical skills
• Effective communication and negotiation skills are a must have.
• Conflict management and stress resilience, always with a focus on potential solutions for upcoming challenges.
• Good command of German (minimum B2 level)

Benefits: An onboarding plan, welcome events and a buddy system will give you the best possible start; Discounted insurance and a company subsidy provide security. Additionally vouchers for supermarkets, perfumeries, furniture and hardware stores and much more can be purchased; Flexible working hours: our working hours are tailored to your needs; Possibility to work from home and a financial starter package for individual use; Remote work within the EU: Work up to 20 days a year from an EU country of your choice; Stress-free commute: Optimal accessibility by public transport; We cover 50% of your annual public transportation ticket; We offer various training opportunities to help you grow professionally and personally